Skip to main content

Audit metrics report actions

Audit metrics actions are anything that happens to a profile and its product applications.

The audit metrics actions are as follows:

Name in Actions drop-down

Name in exported data

Description

Added a file

added-a-file

A file was added to a profile via a form or the API. Note that this item is not recorded when the file is added for a Document verification check.

Added a tag

added-a-tag

A tag was added to a profile.

Added a task

added-a-task

A task was added to the application.

Added a task note

added-a-task-note

A note was added to a task. This profile action is also used when documents are attached with notes.

Added event

added-event

A PEPs, sanctions, adverse media, or refer event.

Added product

added-product

A product application was added to a profile.

Added profile to verification list

added-profile-to-verification-list

An associate was added to a task's verification list.

Affiliate added

affiliate-added

A profile was added as an affiliate.

Affiliate removed

affiliate-removed

A profile was removed as an affiliate.

Application assignment created

application-assignment-created

A profile that was previously not assigned to anybody was then assigned to a user.

Application assignment deleted

application-assignment-deleted

A profile that was previously assigned to a user was then reassigned to "nobody".

Application assignment reassigned

application-assignment-reassigned

A profile that was previously assigned to one user was then reassigned to a different user.

Application nearing expiry

application-nearing-expiry

An application was going to expire in 30 days or less.

Attach file

attach-file

A file was uploaded to the profile's Conversations.

Note that if the user added a comment with the file, the Comment action is recorded as well.

Canceled form

cancelled-form

A form was canceled.

Changed collected data

changed-collected-data

Information was added, updated, or deleted in the profile's collected data, stored in Profile data > Information.

Note that changes to custom fields do not trigger this action.

This action superseded Replace collected data (replace-collected-data).

Comment

comment

A comment was made in the profile's Conversations.

Note that if the user added a file with the comment, the Attach file action is recorded as well.

Completed customer request

completed-customer-request

A customer request was completed.

This action is used for the Communicate service. Contact us to learn more.

Completed form

completed-form

A form was completed as passed or failed.

Note that Manual decision forms will also trigger the Submitted form audit item.

Completed stage

completed-stage

A check completed.

Created profile

created-profile

A new profile was added.

Deleted a task note

deleted-a-task-note

A task note was deleted.

Escalation created

escalation-created

A product application was escalated to a team.

Escalation resolved

escalation-resolved

An escalation team provided approval or rejection.

Event bulk resolution

event-bulk-resolution

Multiple PEPs, sanctions, adverse media, or refer events were marked as unresolved, mismatched, matched, ignored, or created, which occurs when a task expires and a new task version is created.

Event resolution

event-resolution

A PEPs, sanctions, adverse media, or refer event was marked as unresolved, mismatched, matched, ignored, or created, which occurs when a task expires and a new task version is created.

Expired form

expired-form

A form expired.

Generated onfido tokens

generated-onfido-tokens

Onfido tokens were generated for the ID verification (Passfort collects documents) check.

Note that this action is only applicable if you're using Onfido as a data provider.

Granted profile access

granted-profile-access

The API was used to grant access to a specific profile for a user or team.

Instantiated form

instantiated-form

A form was instantiated.

Instructed check

instructed-check

A check was run.

Linked profile

linked-profile

An associate profile was linked to a parent company.

Note that this action is used for profiles that have tasks with verification lists.

Origin profile changed

origin-profile-changed

An origin profile was set, changed, or unset.

Profile application status changed

profile-application-status-changed

The status of the product application was changed.

Profile status changed

profile-status-changed

The profile status was changed to normal, suspended, or banned via the API

Removed a tag

removed-a-tag

A tag was removed from a profile.

Removed profile from verification list

removed-profile-from-verification-list

An associate was removed from a task's verification list.

Revert decision

revert-decision

The decision to reject or cancel an application was reversed.

Revoked profile access

revoked-profile-access

The API was used to revoke access to a specific profile for a user or team.

Risk changed

risk-changed

The application's risk level changed.

Sanctions false positive

sanctions-false-positive

A PEPs, sanctions, or adverse media match was determined to be a false positive.

Sent customer request

sent-customer-request

A customer request was sent.

Sent form

sent-form

A form was sent.

Submitted form

submitted-form

A form was submitted.

Task expired

task-expired

A task expired.

Task expiry date set

task-expiry-date-set

A task expiry date was set.

Task nearing expiry

task-nearing-expiry

A task was going to expire in 30 days or less.

Task state changed

task-state-changed

A task was completed as passed or failed.

Uncomplete a task

uncompleted-a-task

A task was marked as incomplete.

Unlinked a profile

unlinked-profile

An associate profile was unlinked from its parent company.

Note that this action is used for profiles that have tasks with verification lists.

Updated check

updated-check

A check was associated with a task using the API.

Uploaded a document

uploaded-a-document

A document was uploaded for an ID verification check or a Document verification check.

Viewed profile

viewed-profile

A user viewed the profile or the API was used to Get a profile.

Note that only the first view is recorded if a user views the profile more than once a day.

Other API actions, like getting collected data or check results, do not trigger this action.

This action superseded View.

Audit metric actions are also recorded in the audit report.

Additional information