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Using Passfort

Screen fraudulent merchant accounts

You can run the Merchant fraud check to learn whether a company or its associates may have fraudulent merchant accounts.

The check searches a company and up to five of its individual associates in the data provider's Terminated Merchant Files (TMF) database to see if they match any fraudulent accounts.

Confirm associates are on the profile's verification lists

A minimum of one company associate is required to run this check, so the first step is to confirm that at least one of the company's verification lists contains an associate who is an individual with an address.

Only the five first associates who are individuals with addresses added to any of the verification lists will be used in the check. For example, if one associate is added to the Identify authorized persons list and then ten associates are added to the Identify shareholders list, the authorized person and the four shareholders added first will be used for the check.

When you run the check, you can see which associates were used in the check results.

Go to a verification list

To see a verification list, go to the company profile and click one of the following tasks:

The smart policy determines which tasks the profile will have. If the profile has more than one of these tasks, you may wish to repeat these steps for each task because each one has a distinct verification list. If the profile does not have any of these tasks, contact your Passfort administrator.

When you select the task, the verification list is displayed on the right, except for the Identify authorized persons task, where the verification list takes up the whole task.

Officer verification list

Find an associate who is an individual

To see which associates are individuals, look for the Individual label after the associate's name.

Associate name on a verification list showing individual tag.

No associates on the verification list? Learn how to add associates.

Confirm the individual has an address

To confirm an associate has an address:

  1. Select the associate's name. You are redirected to the associate's profile.

  2. Select Profile data. If an address exists on the profile, it's displayed under Information.

    Individual profile data information tab

To add an address, select the Edit Pencil icon_no border button.

Run the check

  1. Go to a company profile's Assess merchant fraud risk task.

    Assess merchant fraud risk task showing no checks have been run.
  2. Select Merchant fraud check. The screening results are returned.

The company profile requires an address for the check to run successfully.

You may find that there are already matches in the check results. This is because your smart policy is configured to return results automatically. If there are check results and you run the check now, any monitoring on the old results will stop and monitoring will begin for the new results.

Reading the results

The check returns any matches for the profile and associates and displays them in the Potential matches list.


Any results that have been searched recently by other members of the TMF network are displayed in the Previous inquiries list.

Previous inquiries

Previous inquiries have not been reported by members of the TMF network, and their accounts have not been terminated. These matches are for information purposes only; it is not possible to confirm or ignore them, and no action is required on them to progress the application.

Select the match name for more information about a potential match or previous inquiry.


The match details display all available information from the data provider about the company data, the associate data, and the reason the merchant is on the list.

For potential matches, the reason the match's account was terminated and the contact details of the merchant that filed the report are also displayed.

Confirming or ignoring the potential matches

To confirm or ignore a potential match, select Resolve match, select your decision, then select Save decision.

Optionally, you can add a comment to explain to your colleagues why you've made the decision.

Resolve match_confirm

Confirmed matches are displayed on the Matches list, which is created when you confirm the first match.

Ignored matches are displayed on the Ignored matches list.


To return a confirmed or ignored match to the Potential matches list, select the match name and click Review decision.

To mark all potential matches as false positives, select the checkbox at the top of the Potential matches list, then select Ignore.

Ongoing monitoring

Once the check is run, the company and its associates are monitored for 360 days to see if any new matches have been discovered.

If a new match is discovered, the task is marked as incomplete.

The new match is displayed in the Potential matches list, where you can confirm or ignore it.

If you reject or cancel an application, the Assess merchant fraud risk task expires automatically and any ongoing monitoring is stopped.

If you revert the decision, ongoing monitoring will only restart automatically if the check is configured as an automatic check for the task.

If it's not an automatic check, you can restart monitoring by manually running the Merchant fraud check again. Passfort checks Mastercard MATCH once per day for new results. Monitoring is only run for the latest check results.