Preparing for Go Live
Before you start rolling Passfort out to your users, you should make sure everything is in place and ready to go.
If you have any questions, we'll be here to answer them. You can contact your Customer Success Manager or raise a ticket with our support team at support@passfort.com.
Complete the configuration for direct agreements
We'll need the details, such as the API key name, for any direct agreements you have with your data providers. This will enable us to complete the configuration on Passfort's side.
The information we need depends on the data provider. To find out exactly what we need:
Find the information for your data providers.
Then, navigate to the section called .
You can pass this information on to your Customer Success Manager or send it to support@passfort.com.
Add credit
If you're using Passfort as a reseller for any of your data providers, you'll need to add Passfort credit, which is used to pay for the checks.
Set up users
With SSO
If you've purchased single sign-on (SSO) for Passfort, we'll help you get set up. Learn more about the SSO configuration process and user experience.
Tip
If you're planning to get SSO, but don't have it yet, don't worry, it's easy to switch later.
Without SSO
Add your users to Passfort and configure teams as needed.
Roles and permissions are what enable users to access different areas of Passfort. When you add users, they'll have default roles and permissions, but you can customize them. In particular, you should confirm which users should be able to export report data. Because data contains personally identifiable information (PII), this permission is never granted by default.
Additional configuration
Notification preferences determine what information a user is alerted to, such as when an application is nearing expiry, as well as how they receive the alert, for example, an email. Users set their own notification preferences by selecting the 
icon and selecting . For more information, see View and manage notifications.
Users also determine which application queues they see. This helps them manage their day-to-day workload. To set this up, they should apply filtering and sorting.
Subscribe to the status page
The status page lets you know if something is wrong with Passfort.
To subscribe to updates:
Go to https://status.passfort.com/.
Select .
Do user training
We recommend training all day-to-day users of Passfort before you start your rollout. Ideally, the session is recorded so it can be shared and rewatched later.
Training should cover:
Your smart policy
Navigating the Passfort portal
Searching, filtering, and assigning profiles
Handling cases that require manual intervention
Typically, training is done in partnership with your Customer Success Manager and your Go Live team.
To schedule a training session, contact your Customer Success Manager.
For written training that can be read in addition to the live training, see the Get started section for users.