How tasks are decided with STP
A task is decided with Straight through processing (STP) when it goes from created to completed, either passed or failed, without any manual intervention.
STP always refers to the first task decision. For example, if a task is passed automatically without manual intervention, then later failed manually, it is decided with STP.
If any of the following actions take place between the time the task is created and first decided, the task is not decided with STP:
A user runs a check on the task.
A user changes the state of the task.
A user adds a company associate or removes a company associate from the verification list. Note that this only applies to the Assess company ownership, Identify officers, Identify shareholders, and Identify trustees tasks.
A company associate has a product application that is not decided with STP between the task's creation and first completion. Note that this applies to the Assess company ownership, Identify officers, Identify shareholders, Identify trustees, and Identify authorized persons tasks.
A user sends a document request to an applicant. Note that this action is only relevant for the Collect service. Contact us to learn more.
Adding/deleting task notes or automated actions by an API integration do not affect whether the product application is decided with STP.