Check reports
Use reports to analyze your compliance processes.
What are the check reports?
Check reports show you how the checks on your account are performing.
There are two types of check reports:
Result
Time to completion
You can only see reports for check types that have been run on your account. The first time you run a new check type, it may take a day for the report to be displayed because your data needs time to refresh. To learn more about when your data refreshes, how data is displayed in the graph and table, and more, see Using reports.
To learn about the different check types, see What are Passfort's checks?
Result
Result reports show which results have been returned each week for a particular check type.
To view a Result report, go to the tab, select > , then select the check type you want to see.
The metrics in the report correspond to all possible results for the check type you've selected.
For example, the Electronic identity check has these metrics:
2+2: The number of Electronic identity checks completed that week that returned a 2+2 result.
1+1: The number of Electronic identity checks completed that week that returned a 1+1 result.
Fail: The number of Electronic identity checks completed that week that failed.
Error: The number of Electronic identity checks completed that week that returned an error, for example, the check was running for more than 48 hours with no result.
In this example, the Electronic identity check was completed 31 times the week of September 23. The check returned a 2+2 result 17 times, never returned a 1+1 result, failed 4 times, and returned an error 10 times.
Result metrics for each check type
Bank account verification using a CRA:
Passed
Failed
Error
Passed
Refer. In the portal, the check result label is Review.
Failed
Error
2+2
1+1
Fail
Error
Passed
Refer. In the portal, the check result label is Review.
Error
Passed
Failed
Error
ID verification (Passfort collects documents):
Passed
Failed
Error
ID verification (service collects documents):
Passed
Failed
Error
This check report shows the most critical match found in the check result.
Only one of the following values is returned when a check is run:
Error: The check could not be completed successfully.
Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option for the check variant, this result is only returned if there's a current PEPs match.
Adverse media: The profile has at least one adverse media match and no sanctions or PEPs matches.
Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile has no sanctions, PEPs, or adverse media matches.
Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
If your data provider groups adverse media matches with refer matches, the Refer result is returned instead of the Adverse media result. For more information, see the content for your data provider.
Passed
Failed
Error
Passed
Failed
Error
Passed. In the portal, the check result label is Completed for the Identify officers and Identify shareholders tasks.
Partial
Failed
Error
Passed
Failed
Error
Passed
Failed
Error
Passed: When no matches are returned
Refer: When one or more matches are returned
Error
Previous inquiries do not affect the Passed or Refer result.
Passed
Partial
Failed
Error
Passed
Refer. In the portal, the check result label is Partial match.
Failed
Error
Sanctions and adverse media screening:
This check report shows the most critical match found in the check result.
Only one of the following values is returned when a check is run:
Error: The check could not be completed successfully.
Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current PEPs match.
Adverse media: The profile has at least one adverse media match and no sanctions or PEPs matches.
Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile also has no sanctions, PEPs, or adverse media matches.
Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
The data provider and configuration options you're using for the check may change what causes it to pass, fail, or return a partial match. For more information, see the content for your data provider.
If your data provider groups adverse media matches with refer matches, the Refer result is returned instead of the Adverse media result.
Note
The report metrics are always the same, regardless of your data provider and configuration options. For example, if you've configured the Electronic identity check to pass on 1+1 results, and therefore 2+2 results are never achieved, the report will still have a 2+2 metric.
Time to completion
Time to completion reports show how long it took for a percentile of checks to return a result each week, for example, pass, fail, error, 1+1.
To view the Time to completion report, go to the tab, select > , then select the check type you want to see.
There are three metrics:
50th percentile: The amount of time it took for 50% of the checks completed that week to return a result.
80th percentile: The amount of time it took for 80% of the checks completed that week to return a result.
95th percentile: The amount of time it took for 95% of the checks completed that week to return a result.
In this example, 50% of the Electronic identity checks that completed the week of September 23 returned their result in 2 seconds or less. 80% of Electronic identity checks completed that week returned their result in 3 seconds or less. 95% of Electronic identity checks completed that week returned their result in 5 seconds or less.
If the table shows 0 seconds, this means either the result was returned in less than 0.5 seconds or there is no data for that plot point, for example, no Electronic identity checks were completed in a given week.
Data you can filter
You can choose from any of the following filter criteria:
Check variant name: The name of the check variant that was run. To see check variant names without a name, select .
Check result: The result of the check.
Check failure reason: The reason the Electronic identity check failed. To see Electronic identity checks that failed because 1+1 and 2+2 rules could not be met, select . To see Electronic identity checks that failed because the individual was on a mortality list, select . To see checks that failed which do not have Electronic identity check type, select .
Profile type: The type of profile. The options for this filter are:
INDIVIDUAL_CUSTOMER: Individuals applying for your product
COMPANY_CUSTOMER: Companies applying for your product
INDIVIDUAL_ASSOCIATED: Company associates who are individuals
COMPANY_ASSOCIATED: Company associates who are companies
Country of incorporation: The profile's country of incorporation. To see profiles with no country of incorporation, that is all individual profiles, plus any company profiles with no data for this field, select .
Country of current address: The profile's country of address. To see profiles with no country of address, that is all company profiles, plus any individual profiles with no data for this field, select .
Country of nationality: The profile's country of nationality. To see profiles with no country of nationality, that is all company profiles, plus any individual profiles with no data for this field, select .
Country of nationality (check input): The country of nationality that was used to run the check. This will be the country of nationality the profile had when the check was run. Select to see checks that were not run with a country of nationality.
Document type (check input): The document type which was used to run an ID verification (Passfort collects documents) or ID verification (service collects documents) check. Select to see checks not run on a document.
Country of current address (check input): The country of address that was used to run the check. This will be the country of address the profile had when the check was run. Select to see checks that were not run with a country of current address.
Country of incorporation (check input): The country of incorporation that was used to run the check. This will be the country of incorporation the profile had when the check was run. Select to see checks that were not run with a country of incorporation.
Document country code (check input): The country that issued the passport which was used to run a Visa check. To see other checks, select .
Profile data may have changed since the check was run. For example, the profile might now have a different country of current address because the individual moved.
It's not possible to filter by Product in Check reports because the same check may be used for multiple products or may not be used for any product.
To learn which check input fields are used for your data providers and check types, see the content for your data provider. Note that you may have an additional configuration on the data provider side to determine which check input fields are used.
To learn how to apply and remove filters, see Using reports.
Data you can export
You can export the following data.
Standard profile data:
Check completion date: The date the check finished running.
Check completion week: The week, starting on Monday, that the check finished running.
Check failure reason: The reason the Electronic identity check failed. This data corresponds to the Check failure reason filter.
Check result: The result of the check. This data corresponds to the Check failure reason filter.
Check start date: The date the check started running.
Check start week: The week, starting on Monday, that the check started running.
Check time to completion: The amount of time in seconds it took for the check to complete.
Check type: The type of check that was run.
Check variant name: The name of the check variant that was run. To see check variants without a name, select . This data corresponds to the Check variant name filter.
Company number: If the profile is a company, this is the company registration number. This is blank if the profile does not have a company registration number or the profile is an individual.
Company number (check input): If a company registration number was used to run the check, this will be the company number the profile had when the check was run. This is blank if a company registration number was not used to run the check.
Country of current address: The profile's country of address. To see profiles with no country of address, that is all company profiles, plus any individual profiles with no data for this field, select . This data corresponds to the Country of current address filter.
Country of current address (check input): The country of address that was used to run the check. This will be the country of address the profile had when the check was run. This data corresponds to the Country of current address (check input) filter.
Country of incorporation: The profile's country of incorporation. To see profiles with no country of incorporation, that is all individual profiles, plus any company profiles with no data for this field, select . This data corresponds to the Country of incorporation filter.
Country of incorporation (check input): The country of incorporation that was used to run the check. This will be the country of incorporation the profile had when the check was run. This data corresponds to the Country of incorporation (check input) filter.
Country of nationality: The profile's country of nationality. To see profiles with no country of nationality, that is all company profiles, plus any individual profiles with no data for this field, select . This data corresponds to the Country of nationality filter.
Country of nationality (check input): The country of nationality that was used to run the check. This will be the country of nationality the profile had when the check was run. This data corresponds to the Country of nationality (check input) filter.
Current address (check input): If any part of an address was used to run the check, this will be the full address the profile had when the check was run. This is blank if no part of an address was used to run the check.
Customer reference: An optional profile field that can be used to add a unique identifier for the profile, for example, the unique identifier from your CRM.
Date of birth: If the profile is an individual, this is the date they were born. This is blank if the profile does not have a date of birth or the profile is a company.
Date of birth (check input): If a date of birth was used to run the check, this will be the date of birth the profile had when the check was run. If a date of birth was not used to run the check, this is blank.
Date of incorporation: If the profile is a company, this is the date it was incorporated. If the profile does not have a date of incorporation or if the profile is an individual, this is blank.
Display name: The name of the profile or associate profile.
Display name (check input): If the profile name was used to run the check, this will be the name the profile had when the check was run. This is blank if a profile name was not used to run the check.
Document country code (check input): The country that issued the passport which was used to run the Visa check. This data corresponds to the Document country code (check input) filter.
Document number (check input): The passport number used to run the Visa check.
Document type (check input): The type of document used to run an ID verification (Passfort collects documents), ID verification (service collects documents), or Visa check. This data corresponds to the Document type (check input) filter.
Email: If the profile is an individual, this is their email address. If the profile is a company, this is the information provided as an email contact.
Profile creation date: The date the profile was created.
Profile ID: The profile's ID in Passfort.
Profile type: The type of profile. The options for this filter are:
INDIVIDUAL_CUSTOMER: Individuals applying for your product
COMPANY_CUSTOMER: Companies applying for your product
INDIVIDUAL_ASSOCIATED: Company associates who are individuals
COMPANY_ASSOCIATED: Company associates who are companies
This data corresponds to the Profile type filter.
Ultimate parent display name: If the profile is an associate, this is the name of the product application that their associate application is contributing to. If the profile is not an associate, this is blank.
Ultimate parent profile ID: If the profile is an associate, this is the ID number of the profile that made the original product application. If the profile is not an associate, this is blank.
Decision reasons:
Application comment (at first decision): Free text comments that were added while approving or rejecting an application at the time of the first decision.
Application comment (current): Free text comments that were added while most recently approving or rejecting the application.
Application decision reasons (at first decision): This shows the first decision reason that was assigned to the application.
Application decision reasons (current): This shows the most recent decision reason assigned to an application.
Custom fields:
This category contains any custom fields you have.
To learn which check results are displayed for each check type in report data, see Result metrics for each type. To learn what check input data is used for your data providers and check types, see the content for your data provider.
All dates and times are determined using UTC.
If a profile is initially created using the API as an INDIVIDUAL_CUSTOMER or COMPANY_CUSTOMER and then manually linked to another profile as an associate, it will retain its INDIVIDUAL_CUSTOMER or COMPANY_CUSTOMER profile type.
In some cases, an associate profile may have more than one parent. If an individual or company is an associate of multiple companies, by default one product application is created for every role the individual or company has. However, it's possible for users to merge the profiles into a single profile as part of the resolve possible duplicates feature. When this happens, there will be one profile with a parent for every company that it's an associate of.
To learn more about screening events, see the PEPs and sanctions screening (individuals) and the Sanctions and adverse media screening (companies).
To learn how to export report data, see Using reports.