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Approve or reject an escalated product application


To find product applications escalated to a particular team, apply a custom filter with the Escalation requires team option.

If you want to be able to re-apply the custom filter quickly and easily at any time, save the filter.

To review and approve or reject a product application that has been escalated:

  1. Go to a profile with a product application escalated to your team.

  2. Under Product applications, click the name of the product application.

    Application requiring escalation to a team.
  3. Ensure all tasks have been passed. You will be unable to approve the escalation if any tasks are incomplete or failed.

  4. Open the Review application drop-down for your team and select Approve or Reject.

    Review application drop-down for escalated application.
  5. Optionally, leave a comment.

  6. Select Save decision.

When all escalation decisions are Approved, the product application can be approved manually. Product applications with escalations cannot be approved automatically by the smart policy.

When any escalation decision is Rejected, the product application can only be rejected. This must be done manually.

  • The Review application button can be grayed out because:

    • You are not a member of that escalation team.

    • You have already made an escalation decision on the product application.

  • The Approve option is grayed out when the profile has not passed all due diligence tasks. All tasks must be passed before the product application can be approved.

  • If approval is required from two different people from the same escalation team, the team is listed twice.

Additional information