Skip to main content

Resolve a stalled webhook status queue

The webhook status queue is stalled when webhooks are not sending payloads as expected.

This can happen when there's an issue with the endpoint.

When the queue is shown as Stalled, the following information is displayed:

  • Last processed: How long it's been since the last webhook payload was sent.

  • Retry: The next scheduled time a webhook payload will be sent.

  • Stalled: How long the queue has been stalled.

  • Failed attempts: The number of webhook payloads that could not be sent.

  • Recent failures: The ten most recent attempts to send a payload.

Webhook status queue stalled

To resolve a stalled webhook status queue:

  1. Confirm the Endpoint matches the endpoint you're using in your integration.

  2. Confirm your endpoint is returning a 200 response.

  3. Select Retry now. Passfort will try to send webhooks immediately.

If you don't want to change the endpoint, you can select the Refresh button to force the system to retry webhooks immediately and ignore any exponential backoff that might be in place.

Note that we do not advise disabling, then re-enabling, the Webhooks enabled checkbox when you're troubleshooting because this may result in a loss of webhooks.

Additional information