Skip to main content

Using Passfort

Reset another user's password

To reset another user’s password, you must have Read and write access for the Manage users permission.

If you have single sign-on enabled, see To reset the password of an SSO user.

If you’d like to change your own password, see Change your password.

  1. Go to User Management > Users.

    Select users_with last log in
  2. Select the user whose password you’d like to change.

    Select user
  3. Select Reset password. The Reset user password dialog is displayed with a message asking you to confirm you’d like to continue.

  4. Select Reset password. The new password is automatically generated and displayed.

    Password successfully reset
  5. The user doesn’t receive a notification that their password has been changed, so at this point you should send the user their new password and let them know that they can change it by following the instructions in Reset your password.

  6. Select Close.

To reset the password of an SSO user

Users with SSO enabled have SSO displayed next to their name and do not have a Reset password button.

Use your identity provider to reset the password of an SSO user.

User with SSO enabled (duplicate)