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Contact us

Need help? Contact our Client Service team by e-mailing

In case of an outage, send an email with the subject line: Severity 1 Outage.

Operating hours

Monday – Friday

9:00 AM to 5:00 PM

Saturday – Sunday

Major incident reporting only

Phone numbers

If the issue is time sensitive, you can call the Client Service team.

Mention the product name or use the shortcuts and dial #6 for Passfort and #7 for Grid.

AMERICAS +1-212-553-1653

ASIA PACIFIC +852-3551-3077

JAPAN +81-3-5408-4100

EMEA +44-20-7772-5454