What happens to monitored product applications?
Passfort continuously checks all monitored product applications for any changes that mean the profiles no longer meet the requirements for the product application tasks.
To see monitored product applications, go to the tab, click the drop-down at the top, and select . Learn more about filtering and sorting profiles.
If you revert a decision to reject or cancel a product application, ongoing monitoring for the PEPs and sanctions screening, Sanctions and adverse media screening, or Merchant fraud checks will only restart automatically if you have them configured as automatic checks. To restart ongoing monitoring manually, run the checks manually.
Caution
If you revert a decision to reject or cancel a product application, ongoing monitoring for the PEPs and sanctions screening, Sanctions and adverse media screening, or Merchant fraud checks will only restart automatically if you have them configured as automatic checks. To restart ongoing monitoring manually, run the checks manually.
If you reject or cancel a profile for a company with associates, you should reject/cancel the profiles for the associates too. If you do not, the associates' profiles will remain in ongoing monitoring.
Changes that cause passed tasks to become incomplete
The following changes cause a passed task to become incomplete:
A user marks a task as incomplete manually.
A task’s PEPs, sanctions, or adverse media check returns new/updated results in the profile’s Potential matches.
A task expires.
An associate specified in a task’s associate smart policy is put into review. This occurs when an associate’s task becomes incomplete for any of the reasons described here.
When a task becomes incomplete, the product application is put in review automatically. Learn more about product applications in review.
If an incomplete task is shared between multiple product applications, they are all put in review.
Changes that cause new incomplete tasks to be added
This is only applicable if you’ve purchased the optional Risk module. Contact us to learn more.
New tasks are added to a product application when its risk level changes, and additional tasks are specified for that risk level in the product's smart policy.
A product application’s risk level is determined by the total risk score. The following changes to profile data affects the product application’s total risk score:
A user changes any profile details.
The risk score is recalculated, regardless of the risk factors used in the risk model. For example, if a profile’s postal code is updated, the risk score is recalculated even if the Postal code risk factor is not used.
A task’s PEPs, sanctions, or adverse media check returns new/updated results for a profile.
A significant date for a profile’s details is reached. For example, on the date of a profile’s Date of birth, the profile’s age is automatically recalculated, which affects the Age risk factor. Learn which risk factors are affected by significant dates.
The risk score is only recalculated when the changed profile data affects a risk factor in the risk model. For example, when a profile’s Date of birth is reached, the risk score is only recalculated if the Age risk factor is used in the risk model.
An associate specified in the Associates risk factor undergoes any of these changes:
A user changes an associate’s profile details.
A PEPs, sanctions, or adverse media check that's used for an associate’s task returns new/updated results for the associate.
A significant date for an associate's profile details is reached and the data affects a risk factor specified in the Associates risk factor.
If any of the preceding profile data changes, a new total risk score is calculated for the product application by re-evaluating all risk factors in the risk model. Learn more about risk models.
A risk level is assigned to the product application based on the total risk score.
If the risk level is the same, the product application remains in the monitoring stage and no further action is taken.
If the risk level is different, the product’s smart policy is reapplied. This means if the product application’s new risk level matches one designated for automatic cancelation, the product application is canceled. Otherwise, any additional tasks specified for that risk level are added to the product application.
If any additional tasks have associate smart policies, the associate smart policies are applied now. Additional associate tasks are added to the profiles of the associates of the company accordingly.
If a product’s smart policy has been updated since the product application was first published, the updated smart policy is applied. Tasks are never removed from a profile, even if the product application’s risk level changes. For example, if a product application’s risk level is High risk and it changes to Low risk when the risk score is recalculated, the high risk tasks are displayed when you select the option from the Due diligence tasks drop-down. These tasks do not need to be passed for the product application to be approved and are not displayed on the product application's page.
Any new tasks are marked incomplete, which causes the product application to go into review. Learn more about product applications in review.
If a task already exists as part of another product application, it is not added a second time. However, if the shared task is incomplete, the product application goes into review.