Verify a document

Use the ID verification check (PassFort collects documents) to confirm whether an individual's proof of identity documents are valid.

To use this check to verify an individual’s address, ensure that: 1. The documents provided contain proof of address as well as proof of identity (e.g. a driver’s license). 2. Your data provider extracts addresses from documents. It's not possible to use this check with Onfido on the Verify address task because Onfido does not extract addresses from documents.
PassFort supports these document types when Onfido is the data provider: Passports, driving licenses, state IDs, and voter IDs.

Upload a document for verification

  1. Go to a profile's Verify address or Verify identity task.
  2. Click Document verification. The Upload document for verification dialog is displayed.
  3. Select the type of document you're verifying from the drop-down. The options to add the document files (e.g. front of document, back of document, selfie of document owner) are displayed.
The document files are different, depending on the document type.
  1. The required file(s) are displayed under Upload document files. For each required file, click Choose file and select the file.
  2. The optional file(s) are displayed under Optional files to upload. To add an optional file, click Choose file and select the file.
  3. To change a file you've added, click the Delete button next to the file name, then click Choose file and select the new file.
  4. To edit a file you've added, click the Edit button next to the file name and make any of the following changes:
    1. To change the magnification, click Zoom in or Zoom out.
    2. To rotate the image, drag the slider left or right.
    3. To crop the image, drag the corners or sides of the selection window.
    4. To reposition the image, click inside the selection window and drag it to the new position.
    Click Save to save your changes.
  5. Click Verify document. The files are submitted to the data provider who checks for signs of forgery. The check results are displayed on the task.
Check results depend on which data provider is used for the check variant. For more information, see the data provider articles: idvcheck, GBGroup ID3global, and Onfido.

Edit or change the document files

If the check fails, an error message is displayed saying Document verification failed.

To edit or change the document files and submit them to the data provider again:

  1. Click Edit document. The Edit document for verification dialog is displayed with the option to edit or change any of the files that were originally uploaded for the check.
  2. To change a file, click the delete button next to the file name, then click Choose file and select the new file.
  3. To edit a file, use any of these tools:
    1. To change the magnification, click Zoom in or Zoom out.
    2. To rotate the image, drag the slider above the image left or right.
    3. To crop the image, drag the corners or sides of the selection window.
    4. To reposition the image, click inside the selection window and drag it to the new position.
    Click the Save button below the file name to save your changes.
  4. Click Verify document. The files are resubmitted to the data provider and the new check results are displayed on the task.


How did we do?


Powered by HelpDocs