See and download the audit report

The audit report is a list of the actions that took place on a profile.

See the audit report

To see it, go to any profile and click Audit report. The actions are listed, starting with the most recent ones at the top.

Each action also lists the time it was performed and who performed the action.

  • If the action was performed by a user, the user's name is displayed.
  • If the action was performed via the smart policy (e.g. when the smart policy adds a task to an application), Smart Policy is displayed.
  • If the action was performed via a call to the API, the name of the API key that was used to make the call is displayed (e.g. Master API Key).
When you go to an application page, you can see a filtered view of the audit report. All actions about the profile are displayed, along with any relevant application, task, check, or form actions.

Download the audit report

To download a PDF copy of the report, click Download Audit Report (PDF).

The first page of the report also includes any documents used to complete the profile's checks.

The report didn't download? Try these troubleshooting options.

Actions recorded in the audit report

The following actions are recorded as items in the audit report.

Actions about profiles

  • Created this profile.
  • Viewed this profile. Note that if a user views the profile more than once in a day, only the first view is recorded. Days are determined using coordinated universal time (UTC).
  • Wrote a comment; [comment text]. This audit item is for comments made in the profile's Conversations.
  • Attached a file; [image of file]. This audit item is for documents uploaded to the profile's Conversations. Note that if the user added a comment with the document, the text of the comment is recorded separately as the Wrote a comment audit item.
  • Added tag: [tag name].
  • Removed a tag: [tag name].
  • Changed the status of the profile from [old status] to [new status].
  • Created customer request with [request information]. This audit item is for the Collect service. Contact us to learn more.
  • Completed customer request with [request information]. This audit item is for the Collect service. Contact us to learn more.
  • Set [collected data type] to [value]. Example: "Set Date of Birth to 1975-04-19."
  • Changed [collected data type] to [value].
  • Unset [collected data type].
  • Linked [profile name] as a [associate role]. This audit item is used for profiles that have applications with verification lists.
  • Linked this profile to [profile name] as a [associate role]. This audit item is for profiles that are associates on a verification list.
  • Unlinked [profile name] as a [associate role]. This audit item is for profiles that have applications with verification lists.
  • Unlinked this profile from [profile name] as a [associate role]. This audit item is for profiles that are associates on a verification list.
  • Set the origin to [profile name].
  • Changed the origin from [profile name of old origin] to [profile name of new origin].
  • Unset the origin from [profile name].
  • Added [profile name] as an affiliate.
  • Removed [profile name] as an affiliate.
  • Grant profile access for [user or team] [expiry information]. This audit item is recorded when the API is used to grant access to a specific profile for a user or team.
  • Revoke profile access for [user or team] [expiry information]. This audit item is recorded when the API is used to revoke access to a specific profile for a user or team.

Actions about applications

  • Added [product application].
  • Marked [product application] as nearing expiry.
  • Changed the [product application] status from [old status] to [new status]; [optional message from user]. The application status can be applied, approved, in review, rejected, or cancelled. Note that the optional message is only displayed if the user chose to leave one or it's defined on the smart policy (e.g. auto rejection).
  • Reverted the onboarding decision on [product application] ([application date and time]) with comment "[comment text]". Note that a comment is only added to the audit item if the user included one or its defined on the smart policy. Example: Reverted the onboarding decision on Forexo Basic Account application (applied on 20 May 2020 @ 4.41 PM) with comment "Applicant provided additional information".
  • Changed the risk category of this application from [old risk level] to [new risk level] for the following products: [product application(s)].
  • Assigned [product application] ([application date and time]) to [user or "nobody"].
  • [number] escalations to team [team name] created for [product application].
  • Set status of escalation to team [team name] for [product application] to [status].

Actions about tasks

  • Added a [task name] task.
  • Completed the [task name] task with [task status]. Example: Completed the Verify identity task with a pass.
  • Uncompleted the [task name] task.
  • Marked a [task name] task as expiring in 30 days.
  • Set the [task name] task expiry to [date].
  • Changed the [task name] task expiry date from [old date] to [new date].
  • Marked a [task name] task as expired.
  • Added a note to the [task name] task: [text in note] [picture of document]. Note that a picture of the document is only added if a document was uploaded with the note.
  • Deleted a note from the [task name] task: [text in note] [attachment, as above].
  • Added [associate name] to the verification list as part of [task name]. This audit item is for tasks that have a verification list.
  • Removed [associate name] from the verification list as part of [task name] with comment [comment text]. This audit item is for tasks that have a verification list. Note that a comment is only displayed if the user chose to leave one.

Actions about checks

  • Instructed a new [check name].
  • Completed the [check name] using [provider name] with [result]. Example: Completed the Identity check using Experian Prove-ID with a 2+2.
  • Updated [check name] check. This audit item is recorded when the API is used to update the tasks associated with a check.
  • Uploaded a [image type] document image; [picture of the image]. This audit item is for documents uploaded for an ID verification check or Document verification check. Example: "Uploaded a FRONT document image."
  • Added a [match type] event. This audit item is for the Assess PEPs, sanctions, and adverse media check for individuals and companies. The match type can be politically exposed or sanctioned. If the match type is adverse media or refer, the audit item is: "Added event."
  • Marked [number of matches] event as [match decision]; [optional message from user]; Event from [provider name] for [match name]; Date of birth: [date of birth]. This audit item is for the Assess PEPs, sanctions, and adverse media check for individuals and companies. The match decision can be unresolved, mismatched, matched, ignored, or created (which occurs when a task expires and a new task version is created). Note that the optional message is only displayed if the user chose to leave one. Example:

    Marked 1 event as mismatched.
    "I've investigated this match."
    Event from Refinitiv World-Check One for Alexandra Wheeler
    Date of birth: 01 January 2002
  • Marked [match name] as an inaccurate match in the sanctions stage.
  • Marked [match name] as a match in the sanctions stage.
  • Generated Onfido tokens for the following checks [name of checks]. Note that this is only applicable if you're using Onfido as a data provider.

Actions about forms

  • Submitted [form name] form
  • Passed [form name] form with [form content]
  • Failed [form name] form with [form content]
  • Instantiated [form name] form
  • Sent [form name] form
  • Cancelled [form name] form
  • Expired [form name] form


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