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Check reports

Updated 5 months ago by Caroline

Use reports to analyse your compliance processes.

To see the Reports tab and access the check reports, you must have Read-only access or Read & Write access for the All reports permission. To change your permissions, contact the administrator of your account.

What are the check reports?

Check reports show you how the checks on your account are performing.

There are two types of check reports:

  • Result
  • Time to completion
You can only see reports for check types that have been run on your account. The first time you run a new check type, it may take a day for the report to be displayed because your data needs time to refresh.
To learn more about when your data refreshes, how data is displayed in the graph and table, and more, see Using reports.
To learn about the different check types, see What are PassFort's checks?

Result

Result reports show which results have been returned each week for a particular check type.

To view a Result report, go to the Reports tab, click Checks > Result, then select the check type you want to see.

The metrics in the report correspond to all possible results for the check type you've selected.

For example, the Electronic identity check has these metrics:

  • 2+2: The number of Electronic identity checks completed that week that returned a 2+2 result.
  • 1+1: The number of Electronic identity checks completed that week that returned a 1+1 result.
  • Fail: The number of Electronic identity checks completed that week that failed.
  • Error: The number of Electronic identity checks completed that week that returned an error (e.g. the check was running for more than 48 hours with no result).

In the example above, the Electronic identity check was completed 31 times the week of September 23. The check returned a 2+2 result 17 times, never returned a 1+1 result, failed 4 times, and returned an error 10 times.

Result metrics for each check type

Bank account verification using CRA:

  • Passed
  • Failed
  • Error

Device fraud detection:

  • Passed
  • Refer (in the portal, the check result label is Review)
  • Failed
  • Error

Electronic identity check:

  • 2+2
  • 1+1
  • Fail
  • Error

Fraud check:

  • Passed
  • Refer (in the portal, the check result label is Review)
  • Error

Geodistance:

  • Passed
  • Failed
  • Error

ID verification (PassFort collects documents):

  • Passed
  • Failed
  • Error

ID verification (service collects documents):

  • Passed
  • Failed
  • Error

PEPs and sanctions screening:

This check report shows the most critical match found in the check result.

Only one of the following values is returned when a check is run:

  • Error: The check could not be completed successfully.
  • Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
  • PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option for the check variant, this result is only returned if there's a current PEPs match.
  • Adverse media: The profile has at least one adverse media match, and the profile has no sanctions or PEPs matches. For more information, see the article for your data provider.
  • Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile has no sanctions, PEPs, or adverse media matches.
  • Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
If your data provider groups adverse media matches with Refer matches, the Refer result is returned instead of the Adverse media result. For more information, see the article for your data provider.

Visa check:

  • Passed
  • Failed
  • Error

Company charities registry check:

  • Passed
  • Failed
  • Error

Company data check:

  • Passed (in the portal, the check result label is Completed for the Identify officers and Identify shareholders tasks)
  • Partial
  • Failed
  • Error

Company document verification:

  • Passed
  • Failed
  • Error

Company filings retrieval:

  • Passed
  • Failed
  • Error

Company merchant fraud risk:

  • Passed (when no matches are returned)
  • Refer (when one or more matches are returned)
  • Error
Previous enquires do not affect the Passed or Refer result.

Company ownership check:

  • Passed
  • Partial
  • Failed
  • Error

Company registry check:

  • Passed
  • Refer (in the portal, the check result label is Partial match)
  • Failed
  • Error

Company sanctions and adverse media screening:

This check report shows the most critical match found in the check result.

Only one of the following values is returned when a check is run:

  • Error: The check could not be completed successfully.
  • Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
  • PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current PEPs match.
  • Adverse media: The profile has at least one adverse media match, and the profile has no sanctions or PEPs matches.
  • Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile also has no sanctions, PEPs, or adverse media matches.
  • Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
If your data provider groups adverse media matches with refer matches, the Refer result is returned instead of the Adverse media result. For more information, see the article for your data provider.
The data provider and configuration options you're using for the check may change what causes it to pass, fail, or return a partial match. For more information, see the article for your data provider.
The report metrics are always the same, regardless of your data provider and configuration options. For example, if you've configured the Electronic identity check to pass on 1+1 results (and therefore 2+2 results are never achieved), the report will still have a 2+2 metric.

Time to completion

Time to completion reports show how long it took for a percentile of checks to return a result each week (e.g. pass, fail, error, 1+1).

To view the Time to completion report, go to the Reports tab, click Checks > Time to completion, then select the check type you want to see.

There are three metrics:

  • 50th percentile: The amount of time it took for 50% of the checks completed that week to return a result.
  • 80th percentile: The amount of time it took for 80% of the checks completed that week to return a result.
  • 95th percentile: The amount of time it took for 95% of the checks completed that week to return a result.

In the example above, 50% of the Electronic identity checks that completed the week of September 23 returned their result in 2 seconds or less. 80% of Electronic identity checks completed that week returned their result in 3 seconds or less. 95% of Electronic identity checks completed that week returned their result in 5 seconds or less.

If the table shows 0 seconds, this means either the result was returned in less than 0.5 seconds or there is no data for that plot point (e.g. no Electronic identity checks were completed in a given week).

Data you can filter

You can choose from any of the filter criteria below:

  • Check variant name: The name of the check variant that was run. To see check variant names without a name, select No data.
  • Check result: The result of the check.
  • Check failure reason: The reason the Electronic identity check failed. To see Electronic identity checks that failed because 1+1 and 2+2 rules could not be met, select No rules matched. To see Electronic identity checks that failed because the individual was on a mortality list, select Mortality match. To see checks that failed which do not have Electronic identity check type, select No data.
  • Profile type: The type of profile. The options for this filter are: INDIVIDUAL_CUSTOMER (individuals applying for your product), COMPANY_CUSTOMER (companies applying for your product), INDIVIDUAL_ASSOCIATED (company associates who are individuals), COMPANY_ASSOCIATED (company associates who are companies).
  • Country of incorporation: The profile's country of incorporation. To see profiles with no country of incorporation (i.e. all individual profiles, plus any company profiles that have no data for this field), select No data.
  • Country of current address: The profile's country of address. To see profiles with no country of address (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data.
  • Country of nationality: The profile's country of nationality. To see profiles with no country of nationality (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data.
  • Country of nationality (check input): The country of nationality that was used to run the check. This will be the country of nationality that the profile had when the check was run. To see checks that were not run with a country of nationality, select No data.
  • Document type (check input): The document type which was used to run an ID verification (PassFort collects documents) or ID verification (service collects documents) check. To see checks that were not run on a document, select No data.
  • Country of current address (check input): The country of address that was used to run the check. This will be the country of address that the profile had when the check was run. To see checks that were not run with a country of current address, select No data.
  • Country of incorporation (check input): The country of incorporation that was used to run the check. This will be the country of incorporation that the profile had when the check was run. To see checks that were not run with a country of incorporation, select No data.
  • Document country code (check input): The country that issued the passport which was used to run a Visa check. To see other checks, select No data.
Profile data may have changed since the check was run. For example, the profile might have now have a different country of current address because the individual moved.
It's not possible to filter by Product in Check reports because the same check may be used for multiple products or may not be used for any product.
To learn which check input fields are used for your data providers and check types, see the configuration articles for your data providers. Note that you may have additional configuration on the data provider side to determine which check input fields are used.
To learn how to apply and remove filters, see Using reports.

Data you can export

You can export the following data.

Standard profile data:

  • Check completion date: The date the check finished running.
  • Check completion week: The week (starting on Monday) that the check finished running.
  • Check failure reason: The reason the Electronic identity check failed. This data corresponds to the Check failure reason filter.
  • Check result: The result of the check. This data corresponds to the Check result filter.
  • Check start date: The date the check started running.
  • Check start week: The week (starting on Monday) that the check started running.
  • Check time to completion: The amount of time (in seconds) it took for the check to complete.
  • Check type: The type of check that was run.
  • Check variant name: The name of the check variant that was run. To see check variants without a name, select No data. This data corresponds to the Check variant name filter.
  • Company number: If the profile is a company, this is the company registration number. If the profile does not have a company registration number or the profile is an individual, this is blank.
  • Company number (check input): If a company registration number was used to run the check, this will be the company number that the profile had when the check was run. If a company registration number was not used to run the check, this is blank.
  • Country of current address: The profile's country of address. To see profiles with no country of address (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data. This data corresponds to the Country of current address filter.
  • Country of current address (check input): The country of address that was used to run the check. This will be the country of address that the profile had when the check was run. This data corresponds to the Country of current address (check input) filter.
  • Country of incorporation: The profile's country of incorporation. To see profiles with no country of incorporation (i.e. all individual profiles, plus any company profiles that have no data for this field), select No data. This data corresponds to the Country of incorporation filter.
  • Country of incorporation (check input): The country of incorporation that was used to run the check. This will be the country of incorporation that the profile had when the check was run. This data corresponds to the Country of incorporation (check input) filter.
  • Country of nationality: The profile's country of nationality. To see profiles with no country of nationality (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data. This data corresponds to the Country of nationality filter.
  • Country of nationality (check input): The country of nationality that was used to run the check. This will be the country of nationality that the profile had when the check was run. This data corresponds to the Country of nationality (check input) filter.
  • Current address (check input): If any part of an address was used to run the check, this will be the full address that the profile had when the check was run. If no part of an address was used to run the check, this is blank.
  • Customer reference: An optional profile field that can be used to add a unique identifier for the profile (e.g. the unique identifier from your CRM).
  • Date of birth: If the profile is an individual, this is the date they were born. If the profile does not have a date or birth or the profile is a company, this is blank.
  • Date of birth (check input): If a date of birth was used to run the check, this will be the date of birth that profile had when the check was run. If a date of birth was not used to run the check, this is blank.
  • Date of incorporation: If the profile is a company, this is the date it was incorporated. If the profile does not have a date of incorporation or if the profile is an individual, this is blank.
  • Display name: The name of the profile or associate profile.
  • Display name (check input): If the profile name was used to run the check, this will be the name the profile had when the check was run. If a profile name was not used to run the check, this is blank.
  • Document country code (check input): The country that issued the passport which was used to run the Visa check. This data corresponds to the Document country code (check input) filter.
  • Document number (check input): The passport number used to run the Visa check.
  • Document type (check input): The type of document used to run an ID verification (PassFort collects documents), ID verification (service collects documents), or Visa check. This data corresponds to the Document type (check input) filter.
  • Email: If the profile is an individual, this is their email address. If the profile is a company, this is the information provided as an email contact.
  • Profile creation date: The date the profile was created.
  • Profile ID: The profile's ID in PassFort.
  • Profile type: The type of profile. The options for this filter are: INDIVIDUAL_CUSTOMER (individuals applying for your product), COMPANY_CUSTOMER (companies applying for your product), INDIVIDUAL_ASSOCIATED (company associates who are individuals), COMPANY_ASSOCIATED (company associates who are companies). This data corresponds to the Profile type filter.
  • Ultimate parent display name: If the profile is an associate, this is the name of the product application that their associate application is contributing to. If the profile is not an associate, this is blank.
  • Ultimate parent profile ID: If the profile is an associate, this is the ID number of the profile that made the original product application. If the profile is not an associate, this is blank.

Decision reasons:

  • Application comment (at first decision): Free text comments that were added while approving or rejecting an application at the time of the first decision.
  • Application comment (current): Free text comments that were added while most recently approving or rejecting the application.
  • Application decision reasons (at first decision): This shows the first decision reason that was assigned to the application.
  • Application decision reasons (current): This shows the most recent decision reason assigned to an application.

Custom fields:

This category contains any custom fields you have.

To learn which check results are displayed for each check type in report data, see Result metrics for each type.
To learn what check input data is used for your data providers and check types, see the configuration articles for your data providers.
All dates and times are determined using UTC.
If a profile is initially created via the API as an INDIVIDUAL_CUSTOMER or COMPANY_CUSTOMER and then manually linked to another profile as an associate, it will retain its INDIVIDUAL_CUSTOMER or COMPANY_CUSTOMER profile type.
In some cases, an associate profile may have more than one parent. If an individual or company is an associate of multiple companies, by default one application is created for every role the individual or company has. However, it's possible for users to merge the profiles into a single profile as part of the resolve possible duplicates feature. When this happens, there will be one profile with a parent for every company that it's an associate of.
To learn more about screening events, see the PEPs and sanctions screening (individuals) and the Sanctions and adverse media screening (companies).
To learn how to export report data, see Using reports.

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