Check reports
Use reports to analyse your compliance processes.
What are the check reports?
Check reports show you how the checks on your account are performing.
There are two types of check reports:
- Result
- Time to completion
Result
Result reports show which results have been returned each week for a particular check type.
To view a Result report, go to the Reports tab, click Checks > Result, then select the check type you want to see.
The metrics in the report correspond to all possible results for the check type you've selected.
For example, the Electronic identity check has these metrics:
- 2+2: The number of Electronic identity checks completed that week that returned a 2+2 result.
- 1+1: The number of Electronic identity checks completed that week that returned a 1+1 result.
- Fail: The number of Electronic identity checks completed that week that failed.
- Error: The number of Electronic identity checks completed that week that returned an error (e.g. the check was running for more than 48 hours with no result).


In the example above, the Electronic identity check was completed 31 times the week of September 23. The check returned a 2+2 result 17 times, never returned a 1+1 result, failed 4 times, and returned an error 10 times.
Result metrics for each check type
Bank account verification using CRA:
- Passed
- Failed
- Error
Device fraud detection:
- Passed
- Refer (in the portal, the check result label is Review)
- Failed
- Error
Electronic identity check:
- 2+2
- 1+1
- Fail
- Error
Fraud check:
- Passed
- Refer (in the portal, the check result label is Review)
- Error
Geodistance:
- Passed
- Failed
- Error
ID verification (PassFort collects documents):
- Passed
- Failed
- Error
ID verification (service collects documents):
- Passed
- Failed
- Error
PEPs and sanctions screening:
This check report shows the most critical match found in the check result.
Only one of the following values is returned when a check is run:
- Error: The check could not be completed successfully.
- Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
- PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option for the check variant, this result is only returned if there's a current PEPs match.
- Adverse media: The profile has at least one adverse media match, and the profile has no sanctions or PEPs matches. For more information, see the article for your data provider.
- Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile has no sanctions, PEPs, or adverse media matches.
- Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
Visa check:
- Passed
- Failed
- Error
Company charities registry check:
- Passed
- Failed
- Error
Company data check:
- Passed (in the portal, the check result label is Completed for the Identify officers and Identify shareholders tasks)
- Partial
- Failed
- Error
Company document verification:
- Passed
- Failed
- Error
Company filings retrieval:
- Passed
- Failed
- Error
Company merchant fraud risk:
- Passed (when no matches are returned)
- Refer (when one or more matches are returned)
- Error
Company ownership check:
- Passed
- Partial
- Failed
- Error
Company registry check:
- Passed
- Refer (in the portal, the check result label is Partial match)
- Failed
- Error
Company sanctions and adverse media screening:
This check report shows the most critical match found in the check result.
Only one of the following values is returned when a check is run:
- Error: The check could not be completed successfully.
- Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
- PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current PEPs match.
- Adverse media: The profile has at least one adverse media match, and the profile has no sanctions or PEPs matches.
- Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile also has no sanctions, PEPs, or adverse media matches.
- Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
Time to completion
Time to completion reports show how long it took for a percentile of checks to return a result each week (e.g. pass, fail, error, 1+1).
To view the Time to completion report, go to the Reports tab, click Checks > Time to completion, then select the check type you want to see.
There are three metrics:
- 50th percentile: The amount of time it took for 50% of the checks completed that week to return a result.
- 80th percentile: The amount of time it took for 80% of the checks completed that week to return a result.
- 95th percentile: The amount of time it took for 95% of the checks completed that week to return a result.

In the example above, 50% of the Electronic identity checks that completed the week of September 23 returned their result in 2 seconds or less. 80% of Electronic identity checks completed that week returned their result in 3 seconds or less. 95% of Electronic identity checks completed that week returned their result in 5 seconds or less.
Data you can filter
You can choose from any of the filter criteria below:
- Check variant name: The name of the check variant that was run. To see check variant names without a name, select No data.
- Check result: The result of the check.
- Check failure reason: The reason the Electronic identity check failed. To see Electronic identity checks that failed because 1+1 and 2+2 rules could not be met, select No rules matched. To see Electronic identity checks that failed because the individual was on a mortality list, select Mortality match. To see checks that failed which do not have Electronic identity check type, select No data.
- Profile type: The type of profile. The options for this filter are: INDIVIDUAL_CUSTOMER (individuals applying for your product), COMPANY_CUSTOMER (companies applying for your product), INDIVIDUAL_ASSOCIATED (company associates who are individuals), COMPANY_ASSOCIATED (company associates who are companies).
- Country of incorporation: The profile's country of incorporation. To see profiles with no country of incorporation (i.e. all individual profiles, plus any company profiles that have no data for this field), select No data.
- Country of current address: The profile's country of address. To see profiles with no country of address (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data.
- Country of nationality: The profile's country of nationality. To see profiles with no country of nationality (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data.
- Country of nationality (check input): The country of nationality that was used to run the check. This will be the country of nationality that the profile had when the check was run. To see checks that were not run with a country of nationality, select No data.
- Document type (check input): The document type which was used to run an ID verification (PassFort collects documents) or ID verification (service collects documents) check. To see checks that were not run on a document, select No data.
- Country of current address (check input): The country of address that was used to run the check. This will be the country of address that the profile had when the check was run. To see checks that were not run with a country of current address, select No data.
- Country of incorporation (check input): The country of incorporation that was used to run the check. This will be the country of incorporation that the profile had when the check was run. To see checks that were not run with a country of incorporation, select No data.
- Document country code (check input): The country that issued the passport which was used to run a Visa check. To see other checks, select No data.
Data you can export
You can export the following data.
Standard profile data:
- Check completion date: The date the check finished running.
- Check completion week: The week (starting on Monday) that the check finished running.
- Check failure reason: The reason the Electronic identity check failed. This data corresponds to the Check failure reason filter.
- Check result: The result of the check. This data corresponds to the Check result filter.
- Check start date: The date the check started running.
- Check start week: The week (starting on Monday) that the check started running.
- Check time to completion: The amount of time (in seconds) it took for the check to complete.
- Check type: The type of check that was run.
- Check variant name: The name of the check variant that was run. To see check variants without a name, select No data. This data corresponds to the Check variant name filter.
- Company number: If the profile is a company, this is the company registration number. If the profile does not have a company registration number or the profile is an individual, this is blank.
- Company number (check input): If a company registration number was used to run the check, this will be the company number that the profile had when the check was run. If a company registration number was not used to run the check, this is blank.
- Country of current address: The profile's country of address. To see profiles with no country of address (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data. This data corresponds to the Country of current address filter.
- Country of current address (check input): The country of address that was used to run the check. This will be the country of address that the profile had when the check was run. This data corresponds to the Country of current address (check input) filter.
- Country of incorporation: The profile's country of incorporation. To see profiles with no country of incorporation (i.e. all individual profiles, plus any company profiles that have no data for this field), select No data. This data corresponds to the Country of incorporation filter.
- Country of incorporation (check input): The country of incorporation that was used to run the check. This will be the country of incorporation that the profile had when the check was run. This data corresponds to the Country of incorporation (check input) filter.
- Country of nationality: The profile's country of nationality. To see profiles with no country of nationality (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data. This data corresponds to the Country of nationality filter.
- Country of nationality (check input): The country of nationality that was used to run the check. This will be the country of nationality that the profile had when the check was run. This data corresponds to the Country of nationality (check input) filter.
- Current address (check input): If any part of an address was used to run the check, this will be the full address that the profile had when the check was run. If no part of an address was used to run the check, this is blank.
- Customer reference: An optional profile field that can be used to add a unique identifier for the profile (e.g. the unique identifier from your CRM).
- Date of birth: If the profile is an individual, this is the date they were born. If the profile does not have a date or birth or the profile is a company, this is blank.
- Date of birth (check input): If a date of birth was used to run the check, this will be the date of birth that profile had when the check was run. If a date of birth was not used to run the check, this is blank.
- Date of incorporation: If the profile is a company, this is the date it was incorporated. If the profile does not have a date of incorporation or if the profile is an individual, this is blank.
- Display name: The name of the profile or associate profile.
- Display name (check input): If the profile name was used to run the check, this will be the name the profile had when the check was run. If a profile name was not used to run the check, this is blank.
- Document country code (check input): The country that issued the passport which was used to run the Visa check. This data corresponds to the Document country code (check input) filter.
- Document number (check input): The passport number used to run the Visa check.
- Document type (check input): The type of document used to run an ID verification (PassFort collects documents), ID verification (service collects documents), or Visa check. This data corresponds to the Document type (check input) filter.
- Email: If the profile is an individual, this is their email address. If the profile is a company, this is the information provided as an email contact.
- Profile creation date: The date the profile was created.
- Profile ID: The profile's ID in PassFort.
- Profile type: The type of profile. The options for this filter are: INDIVIDUAL_CUSTOMER (individuals applying for your product), COMPANY_CUSTOMER (companies applying for your product), INDIVIDUAL_ASSOCIATED (company associates who are individuals), COMPANY_ASSOCIATED (company associates who are companies). This data corresponds to the Profile type filter.
- Ultimate parent display name: If the profile is an associate, this is the name of the product application that their associate application is contributing to. If the profile is not an associate, this is blank.
- Ultimate parent profile ID: If the profile is an associate, this is the ID number of the profile that made the original product application. If the profile is not an associate, this is blank.
Decision reasons:
- Application comment (at first decision): Free text comments that were added while approving or rejecting an application at the time of the first decision.
- Application comment (current): Free text comments that were added while most recently approving or rejecting the application.
- Application decision reasons (at first decision): This shows the first decision reason that was assigned to the application.
- Application decision reasons (current): This shows the most recent decision reason assigned to an application.
Custom fields:
This category contains any custom fields you have.
INDIVIDUAL_CUSTOMER
or COMPANY_CUSTOMER
and then manually linked to another profile as an associate, it will retain its INDIVIDUAL_CUSTOMER
or COMPANY_CUSTOMER
profile type.