Check reports

Use reports to analyse your compliance processes.

To see the Reports tab and access the check reports, you must have Read-only access or Read & Write access for the All reports permission. To change your permissions, contact the administrator of your account.

What are the check reports?

Check reports show you how the checks on your account are performing.

There are two types of check reports:

  • Result
  • Time to completion
You can only see reports for check types that have been run on your account. The first time you run a new check type, it may take a day for the report to be displayed because your data needs time to refresh.
To learn about the different check types, see What are PassFort's checks?

Result

Result reports show which results have been returned each week for a particular check type.

To view a Result report, go to the Reports tab, click Checks > Result, then select the check type you want to see.

The metrics in the report correspond to all possible results for the check type you've selected.

For example, the Electronic identity check has these metrics:

  • 2+2: The number of Electronic identity checks completed that week that returned a 2+2 result.
  • 1+1: The number of Electronic identity checks completed that week that returned a 1+1 result.
  • Fail: The number of Electronic identity checks completed that week that failed.
  • Error: The number of Electronic identity checks completed that week that returned an error (e.g. the check was running for more than 48 hours with no result).

In the example above, the Electronic identity check was completed 31 times the week of September 23. The check returned a 2+2 result 17 times, never returned a 1+1 result, failed 4 times, and returned an error 10 times.

Result metrics for each check type

Bank account verification using CRA:

  • Passed
  • Failed
  • Error

Electronic identity check:

  • 2+2
  • 1+1
  • Fail
  • Error

ID verification (PassFort collects documents):

  • Passed
  • Failed
  • Error

ID verification (service collects documents):

  • Passed
  • Failed
  • Error

PEPs and sanctions screening:

This check report shows the most critical match found in the check result.

Only one of the following values is returned when a check is run:

  • Error: The check could not be completed successfully.
  • Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
  • PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option for the check variant, this result is only returned if there's a current PEPs match.
  • Adverse media: The profile has at least one adverse media match, and the profile has no sanctions or PEPs matches. For more information, see the article for your data provider.
  • Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile has no sanctions, PEPs, or adverse media matches.
  • Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
If your data provider groups adverse media matches with Refer matches, the Refer result is returned instead of the Adverse media result. For more information, see the article for your data provider.

Visa check:

  • Passed
  • Failed
  • Error

Company charities registry check:

  • Passed
  • Failed
  • Error

Company data check:

  • Passed (in the portal, the check result label is Completed for the Identify officers and Identify shareholders tasks)
  • Partial
  • Failed
  • Error

Company document verification:

  • Passed
  • Failed
  • Error

Company filings retrieval:

  • Passed
  • Failed
  • Error

Company ownership check:

  • Passed
  • Partial
  • Failed
  • Error

Company registry check:

  • Passed
  • Refer (in the portal, the check result label is Partial match)
  • Failed
  • Error

Company sanctions and adverse media screening:

This check report shows the most critical match found in the check result.

Only one of the following values is returned when a check is run:

  • Error: The check could not be completed successfully.
  • Sanctions: The profile has at least one current or historical sanctions match. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current sanction.
  • PEP: The profile has at least one current or historical PEPs match, and the profile has no sanctions matches. Note that if you're using the Ignore historical matches configuration option, this result is only returned if there's a current PEPs match.
  • Adverse media: The profile has at least one adverse media match, and the profile has no sanctions or PEPs matches.
  • Refer: The profile has at least one match that does not fall into the Sanctions, PEP, or Adverse media category, and the profile also has no sanctions, PEPs, or adverse media matches.
  • Passed: The profile has no sanctions, PEPs, adverse media, or refer matches.
If your data provider groups adverse media matches with Refer matches, the Refer result is returned instead of the Adverse media result. For more information, see the article for your data provider.
The data provider and configuration options you're using for the check may change what causes it to pass, fail, or return a partial match. For more information, see the article for your data provider.
The report metrics are always the same, regardless of your data provider and configuration options. For example, if you've configured the Electronic identity check to pass on 1+1 results (and therefore 2+2 results are never achieved), the report will still have a 2+2 metric.

Time to completion

Time to completion reports show how long it took for a percentile of checks to return a result each week (e.g. pass, fail, error, 1+1).

To view the Time to completion report, go to the Reports tab, click Checks > Time to completion, then select the check type you want to see.

There are three metrics:

  • 50th percentile: The amount of time it took for 50% of the checks completed that week to return a result.
  • 80th percentile: The amount of time it took for 80% of the checks completed that week to return a result.
  • 95th percentile: The amount of time it took for 95% of the checks completed that week to return a result.

In the example above, 50% of the Electronic identity checks that completed the week of September 23 returned their result in 2 seconds or less. 80% of Electronic identity checks completed that week returned their result in 3 seconds or less. 95% of Electronic identity checks completed that week returned their result in 5 seconds or less.

If the table shows 0 seconds, this means either the result was returned in less than 0.5 seconds or there is no data for that plot point (e.g. no Electronic identity checks were completed in a given week).

Reading reports

When you open a report, a graph and a table are displayed. They both show different views of the same data.

The dates on the timeline of the graph show the first Monday of each week, aside from the exceptions described in About the data where data begins or ends midweek.

About the data

There are a few important things to note about the data:

  1. Check data is only available from 1 September 2018 onward.
  2. The data for your account is refreshed every day from 2:00 AM - 4:00 AM UTC. Reports can still be used during this time. If the date range for the report includes today, you may see some data for the previous day (e.g. more checks may have been completed since then).
  3. The graph and table start with the first week in the date range that has data and end with the last week in the date range that has data. For example, if you're looking at the Time to completion report and you select a date range that starts with the first week of January and ends with the last week of December but check were only completed between April 1st and April 30th, the timeline for the graph starts with 1 Apr and ends with 30 Apr.

Changing the plot lines on the graph

To change which lines are plotted on the graph, click the Plot on graph drop-down and select your option.

The plot lines that are available depend on the report.

Changing the plot lines on the graph does not affect the data in the table.

Select a date range

By default, all the available data for the last 12 weeks is displayed.

To change the time range:

  1. Click the Select date range drop-down.
  2. Select a new start date from the Select start date calendar. To change months, use the arrows next to the month in the calendar.
  3. Select a new end date from the Select end date calendar.
  4. Click Apply date range.

The data for your date range is displayed.

The graph and table start with the first week in the date range that has data and end with the last week in the date range that has data.

If no applications were created in the given time range, the graph displays a message to say there are no results.

Report data refreshes every day, so if your date range includes today, you may see some data for the previous day.
Days are determined by Coordinated Universal Time (UTC).

Filter report data

Use filtering to view only the data that meets specific criteria.

You can choose from any of the filter criteria below:

  • Document type: The type of document used to run an ID verification (PassFort collects documents) or ID verification (service collects documents) check. To see checks that were not run on a document, select No data.
  • Check variant name: The name of the check variant that was run. To see check variant names without a name, select No data.
  • Check result: The result of the check.
  • Profile type: The type of profile. The options for this filter are: INDIVIDUAL_CUSTOMER (individuals applying for your product), COMPANY_CUSTOMER (companies applying for your product), INDIVIDUAL_ASSOCIATED (company associates who are individuals), COMPANY_ASSOCIATED (company associates who are companies).
  • Country of incorporation: The profile's country of incorporation. To see profiles with no country of incorporation (i.e. all individual profiles, plus any company profiles that have no data for this field), select No data.
  • Country of current address: The profile's country of address. To see profiles with no country of address (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data.
  • Country of nationality: The profile's country of nationality. To see profiles with no country of nationality (i.e. all company profiles, plus any individual profiles that have no data for this field), select No data.
Apply a filter

To apply a filter to your data, click the drop-down for one of the criteria under Filter Report Data and select the option(s) you want to apply.

As you select option(s), the data is filtered automatically.

Follow the same steps to add as many filter criteria as you like.

Filter criteria with many options have a search tool in the drop-down so it's easy to find what you're looking for.
Remove a filter

To remove all options for a filter criterion, click the drop-down for the criterion and select the first option. This option has the name of the filter criterion (e.g. "Country of nationality").

When you click the option, all filtering for that criterion is removed from the data.

You can also remove all options for a filter criterion except one. To do this, click the drop-down for the filter criterion, hover over the option you want to keep, and click Only.

When you click Only, all other filtering options for that criterion are removed from the data.

Group report data

To see a segment of your data in detail and compare it, use the Group by feature.

For example, you can group by Check variant name to compare how the same check performs when it's run using different data providers.

Apply a group

To apply a group, click the Group by drop-down and select any option (e.g. Check variant name).

The table and the graph are updated with your selection.

This is still the same data selection you were viewing before. Any filter criteria are still applied to your data, and the time range stays the same.
How the table changes

The first column of the table displays your group selection as the first column (e.g. the names of your check variants).

The other columns show the same metrics as before, but specific to each row in the table.

In the example above, the Time to completion report is grouped by Check variant name. During the date range, 50% of all checks run with Variant 1 took up to 1 minute, 45 seconds to complete. By contrast, 50% of checks run with Variant 2 took up to 10 minutes, 6 seconds to complete.

How the graph changes

The graph is re-plotted with one plot line for each element of your group.

In the example above, the Time to completion report is grouped by Check variant name, and the plot lines on the graph are:

  • Variant 2 - 50th percentile: The maximum amount of time it took for 50% of the checks run with Variant 2 to complete.
  • Variant 2 - 80th percentile: The maximum amount of time it took for 80% of the checks run with Variant 2 to complete.
  • Variant 2 - 95th percentile: The maximum amount of time it took for 95% of the checks run with Variant 2 to complete.
  • Variant 1 - 50th percentile: The maximum amount of time it took for 50% of the checks run with Variant 1 to complete.
  • Variant 1 - 80th percentile: The maximum amount of time it took for 80% of the checks run with Variant 1 to complete.
  • Variant 1 - 95th percentile: The maximum amount of time it took for 95% of the checks run with Variant 1 to complete.
The graph always starts with the first week in the given date range that has data and ends with the last week in the given date range that has data. Learn more.
To keep the graph readable: 1) If you are viewing all plot lines and your selection has more than 3 groups, the first 3 rows in the table are plotted; 2) If you selected a single plot line using the Plot on graph option, the first 10 rows of the table are plotted.
To plot specific groups, select them from the filter criteria. For example, if you grouped your data by Check variant name and you have more than three check variants, the first three check variants in the table are plotted. If you're interested in comparing two check variants, select them from the Check variant name filter and they'll be plotted on the graph.

No results

If you see a message that says No results, there's no application data that matches your date range and filter criteria.

Try using a different date range or changing your filter criteria.

Report data refreshes every day, so if your date range includes today, you may see some data for the previous day (e.g. more checks may have been run since the data has refreshed). Learn when your data refreshes.

Saving and sharing reports

You can copy the URL, and save it or share it.

Anyone who has Read-only or Read and write access for the All reports permission will see that report when they follow the link.

If you select a date range and/or apply filter criteria or groups before copying the URL, your options are applied when the URL is followed.


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