Unable to download/open files or images or use buttons
When you have an ad blocker enabled or pop-ups disabled, you may find that clicking options in PassFort has no effect.
For example, you may find that:
- Clicking the name of a document or image in Task notes does not open it.
- Clicking an image used in an ID verification check does not open it.
- Clicking the Download report button on the Reports tab does not download the report.
To resolve the issue
To resolve the issue, allow pop-ups for PassFort’s site.
Disable an ad blocker
If you’re using an ad blocker (e.g. uBlock Origin), disable it for PassFort’s site, https://identity.passfort.com/
Disable a browser’s in-built pop-up blocker
If your browser has an in-built pop-up blocker, try enabling pop-ups.
Here are some articles that might help you enable pop-ups for your browser: