What is PassFort credit?

PassFort credit is used to pay for checks when PassFort is acting as a reseller for a data provider.

For most data providers, you have the option to use PassFort as a reseller. This means that your only agreement is with PassFort, and you don’t need a second agreement with the data provider.

Anyone using your account can run a check with the data provider, and the cost to run the check is taken from your account’s credit balance.

See your pricing page to learn what data providers you’re currently using PassFort as a reseller for. To add or change your reseller agreement, contact us.

How much does a check cost?

The cost for a check depends on the data provider and region of the check.

To see how much your checks cost, go to your pricing page.

To find out how much you’ve spent on checks, see your PassFort credit balance.

Does credit expire?

Credit never expires. Once you top up, you can use it whenever you like.

Can I change data providers?

Yes. Credit is used to run checks from all data providers PassFort is reselling, which means you can use multiple data providers or change data providers at any time without changing your credit balance.

When you run a check with the new data provider, the cost to run the check is taken from your account’s balance as normal.

How do I know when my credit balance is running low?

When your credit balance is less than £100, a notification is displayed to all users to say that your PassFort credit is running low and some checks will not be available soon.

You can change the balance amount that triggers a low credit notification. To request the change, contact us.

When your balance reaches £0, a notification is displayed to all users to say you’re out of PassFort credit and some check are not available.

You can also choose to receive an email notification when your balance is low and/or reaches zero. To manage your credit warning email notifications:

  1. Go to manage account > Notifications > Notification preferences.
  2. To receive an email warning when your balance is low, set the Low credit warning preference to By email. To turn off the email warning, deselect By email.
  3. To receive an email warning when your balance reaches zero, set the No credit warning preference to By email. To turn off the email warning, deselect By email.
  4. Click Save.
It is not possible to turn off the low or no credit notifications displayed at the top of your account.

How can I top up?

To learn how to top up your account, see Top up your PassFort credit.

Get started

  1. Contact us to configure PassFort to be a reseller for one or more data providers.
See what data providers are currently configured with PassFort reseller agreement on your pricing page.
  1. Add a credit card or debit card to your account. This is the card that will be charged when you top up. Learn how to add a payment card.
  2. Top up your credit. Once you’ve topped up, you can start running checks. Learn how to top up.


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